Terms and Conditions

Terms and Conditions of OSEQ s.r.o.

These Terms and Conditions ("Terms") of OSEQ s.r.o., with its registered office at Prokopa Holého 586, 281 51 Velký Osek, Company ID: 09950435, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 345068/MSPH (hereinafter referred to as the "Seller"), govern the sale of goods through the online store located at www.oseq.eu

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions (hereinafter the “Terms”) of OSEQ s.r.o., with its registered office at Prokopa Holého 586, 281 51 Velký Osek, Company ID: 09950435, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 345068/MSPH (hereinafter the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or based on the purchase contract (hereinafter the “Purchase Contract”) concluded between the Seller and a natural person (hereinafter the “Buyer”) through the Seller’s online store. The online store is operated via the website at www.oseq.eu (hereinafter the “Website”) and its web interface (hereinafter the “Web Store Interface”).

1.2. These Terms do not apply to cases where the person intending to purchase goods from the Seller is a legal entity, or a person acting within their business or professional activity.

1.3. Provisions differing from these Terms may be agreed upon in the Purchase Contract. Such provisions in the Purchase Contract take precedence over these Terms.

1.4. The Terms are an integral part of the Purchase Contract. The Purchase Contract and the Terms are drafted in the Czech language. The Purchase Contract may be concluded in Czech.

1.5. The Seller may amend or supplement these Terms. This does not affect the rights and obligations arising under the previous version of the Terms during its validity.

2. USER ACCOUNT

2.1. By registering on the Website, the Buyer gains access to their personal user interface. From this interface, the Buyer can place orders for goods (hereinafter the “User Account”). If the Web Store Interface allows, the Buyer may also place orders without registration directly through the interface.

2.2. When registering on the Website and when placing orders, the Buyer is obliged to provide accurate and truthful information. The Buyer must update their information in the User Account whenever it changes. Information provided by the Buyer in the User Account or when placing an order is considered accurate by the Seller.

2.3. Access to the User Account is secured with a username and password. The Buyer is obliged to keep all information necessary to access the account confidential.

2.4. The Buyer is not allowed to let third parties use their User Account.

2.5. The Seller may terminate a User Account, especially if it has not been used for more than 12 months or if the Buyer violates any obligations under the Purchase Contract (including the Terms).

2.6. The Buyer acknowledges that the User Account may not be continuously available, particularly due to necessary maintenance of the Seller’s hardware and software or that of third parties.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All product presentations on the Web Store Interface are for informational purposes only. The Seller is not obliged to conclude a Purchase Contract for such products. Section 1732(2) of the Civil Code does not apply.

3.2. The Web Store Interface provides information about products, including prices and any return costs if the goods cannot be returned via regular postal services. Prices include VAT and all related fees. Prices remain valid as long as they are displayed. This does not limit the Seller’s ability to conclude a contract under individually agreed conditions.

3.3. The Web Store Interface also provides information on packaging and delivery costs, delivery methods, and delivery times. Costs displayed apply only for delivery within the Czech Republic. If the Seller offers free delivery, the Buyer must meet the minimum total order value indicated on the Website. If partial withdrawal reduces the total order value below this threshold, the Buyer must pay for delivery.

3.4. To order goods, the Buyer fills out the order form in the Web Store Interface. The order form includes:

3.4.1. Details of the ordered goods (added to the electronic shopping cart),
3.4.2. Payment method, delivery method, and
3.4.3. Information about delivery costs (together referred to as the “Order”).

3.5. Before sending the Order to the Seller, the Buyer can review and modify the Order. The Buyer submits the Order by clicking the “Order with Payment Obligation” button. The Seller considers the Order information correct. Upon receiving the Order, the Seller confirms it by email to the Buyer’s provided email address.

3.6. Depending on the nature of the Order (quantity, price, shipping costs), the Seller may request additional confirmation of the Order (e.g., in writing or by phone).

3.7. The contractual relationship arises when the Seller sends the Buyer an acceptance of the Order by email.

3.8. The Buyer agrees to the use of remote communication means for concluding the Purchase Contract. Any costs incurred (internet or phone charges) are borne by the Buyer and do not exceed standard rates.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The Buyer may pay the price of the goods and any delivery costs under the Purchase Contract to the Seller using the following methods:

• Cash on delivery at the location specified by the Buyer in the Order;
• Bank transfer to the Seller’s account No. 2302129458 at FIO banka, a.s. (hereinafter the “Seller’s Account”);
• Cashless payment via the payment system www.thepay.cz;
• Cashless payment by credit/debit card;
• Cash or card payment upon personal collection at the pickup point;
• Through credit provided by a third party.

4.2. Along with the purchase price, the Buyer must also pay the agreed packaging and delivery costs. Unless stated otherwise, the purchase price includes delivery costs.

4.3. The Seller does not require an advance payment. This does not affect the Seller’s right to request full payment in advance under Section 4.6.

4.4. For cash, COD, or pickup payments, the purchase price is due upon receipt of goods. For cashless payments, the purchase price is due within three days of concluding the Purchase Contract.

4.5. For cashless payments, the Buyer must indicate the variable symbol for the payment. The obligation is fulfilled when the amount is credited to the Seller’s account.

4.6. The Seller may request full payment before shipping, particularly if the Buyer has not provided additional confirmation of the Order. Section 2119(1) of the Civil Code does not apply.

4.7. Discounts granted by the Seller to the Buyer cannot be combined.

4.8. If customary or required by law, the Seller will issue a tax document/invoice for payments made under the Purchase Contract. The Seller is a VAT payer. The invoice will be sent electronically to the Buyer after payment.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The Buyer acknowledges that, under Section 1837 of the Civil Code, withdrawal is not possible for contracts concerning:

5.1.1. Goods made to the Buyer’s specifications or customized;
5.1.2. Goods perishable or with a short expiration date, or irreversibly mixed after delivery;
5.1.3. Goods in sealed packaging that cannot be returned for health or hygiene reasons if opened;
5.1.4. Audio, video recordings, or computer programs in sealed packaging if opened.

5.2. If the case in 5.1 does not apply, the Buyer may withdraw within 14 days from receiving the goods, either personally or via a third party (excluding the carrier). In cases of multiple deliveries or multiple items, withdrawal applies to the last or first relevant part, as applicable.

5.3. Withdrawal must be sent to the Seller within the 14-day period. The Buyer may use the model withdrawal form attached to the Terms. Withdrawal can be sent to the Seller’s business address or email: info@oseq.eu.

5.4. Upon withdrawal, the Purchase Contract is canceled from the start. The Buyer must return the goods without undue delay, no later than 14 days, unless the Seller offers to collect them. The Buyer bears return costs, even if standard postal methods cannot be used.

5.5. The Seller will refund payments received from the Buyer within 14 days using the same method as received. The Seller may also credit the Buyer before receiving the goods if agreed. Refunds are not required before the Seller receives the goods or confirmation of dispatch.

5.6. Any damage to the goods may be deducted by the Seller from the refund.

5.7. The Seller may also withdraw from the Purchase Contract until the Buyer receives the goods. In this case, the Seller refunds the purchase price without delay.

5.8. If a gift was provided with the goods, the gift agreement becomes void upon withdrawal, and the Buyer must return the gift with the goods.

6. SHIPPING AND DELIVERY OF GOODS

6.1. If the delivery method is requested specifically by the Buyer, the Buyer bears the risk and any additional costs associated with this delivery method.

6.2. If the Seller is obliged under the Purchase Contract to deliver the goods to the location specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery.

6.3. If repeated delivery or an alternative delivery method is required due to the Buyer’s circumstances, the Buyer must cover the associated costs.

6.4. Upon receiving the goods from the carrier, the Buyer must check the integrity of the packaging and immediately notify the carrier of any defects. If the packaging appears to be tampered with, the Buyer may refuse the delivery. This does not affect the Buyer’s rights regarding product defects under applicable law.

6.5. Additional rights and obligations regarding delivery may be regulated by the Seller’s specific delivery conditions, if issued.

. RIGHTS REGARDING DEFECTIVE PERFORMANCE

7.1. Rights and obligations regarding defective performance are governed by applicable law, especially Sections 1914–1925, 2099–2117, 2161–2174 of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

7.2. If the purchased item is a tangible object connected to digital content or services in a way that it cannot function without them (a “thing with digital features”), the provisions on liability for defects also apply to the digital content/service, even if provided by a third party, unless it is clearly provided separately.

7.3. The Seller guarantees that the goods are free from defects at the time of delivery. Specifically, the goods:

7.3.1. Match the agreed description, type, quantity, quality, functionality, compatibility, interoperability, and other agreed properties;
7.3.2. Are suitable for the intended purpose agreed with the Buyer;
7.3.3. Are delivered with agreed accessories, instructions, and, if applicable, assembly/installation instructions.

7.4. In addition, the goods:

7.4.1. Are suitable for purposes typical for such goods, complying with third-party rights, laws, technical standards, or industry codes;
7.4.2. Match normal properties expected for such goods, including quantity, quality, durability, functionality, compatibility, and safety, taking into account advertising or statements by the Seller or others in the supply chain;
7.4.3. Are delivered with reasonable accessories, packaging, and instructions;
7.4.4. Match the quality or sample provided before the Purchase Contract.

7.5. Clause 7.4 does not apply if the Buyer was explicitly informed of differing properties and agreed.

7.6. The Seller is also responsible for defects caused by incorrect assembly/installation performed by the Seller or under their responsibility. This also applies if assembly/installation was done by the Buyer but the defect was due to insufficient instructions provided by the Seller.

7.7. If a defect appears within one year of delivery, it is assumed the item was defective at delivery, unless the nature of the item or defect excludes this.

7.8. For items with digital features, the Seller ensures agreed updates of digital content/services to maintain the item’s functionality. Updates are provided:

7.8.1. For two years for continuous provision, or the entire agreed period if longer;
7.8.2. For a reasonable period expected for one-time provision, depending on the item’s type, purpose, and nature of the digital content/service.

7.9. Clause 7.8 does not apply if the Buyer was informed that updates will not be provided and explicitly agreed.

7.10. If the Buyer fails to update in a reasonable time, they have no rights regarding defects arising solely from missing updates, unless the Buyer was not informed of the update or its consequences.

7.11. The Buyer can claim defects appearing within two years of delivery. For digital content/services, claims may apply during the agreed provision period, including beyond two years if contractually specified.

7.12. If defective, the Buyer may demand repair or replacement. The method depends on feasibility and cost considerations relative to the item’s value.

7.13. The Seller will remedy defects within a reasonable time without causing significant inconvenience, covering costs of transportation, disassembly, and reassembly if required.

7.14. The Buyer may request a reasonable discount or withdraw from the contract if:

7.14.1. The Seller refuses or fails to remedy the defect;
7.14.2. The defect recurs;
7.14.3. The defect substantially breaches the contract;
7.14.4. It is obvious that the defect cannot be remedied in a reasonable time or without significant inconvenience.

7.15. If the defect is minor, the Buyer cannot withdraw from the contract.

7.16–7.24. Additional provisions on claiming defects, including locations, procedures, and potential warranties beyond statutory rights, apply as detailed in the Terms.

8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1. The Buyer acquires ownership of the goods upon payment of the full purchase price.

8.2. The Seller is not bound by any codes of conduct in relation to the Buyer pursuant to Section 1826(1)(e) of the Civil Code.

8.3. Consumer complaints are handled by the Seller via email. Complaints can be sent to the Seller’s email address. The Seller will inform the Buyer of the complaint resolution via the Buyer’s email. No other complaint handling rules are established by the Seller.

8.4. The Czech Trade Inspection Authority is competent for out-of-court resolution of consumer disputes arising from the Purchase Contract, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs. The EU online dispute resolution platform at http://ec.europa.eu/consumers/odr may also be used for disputes between the Seller and Buyer.

8.5. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 on online dispute resolution.

8.6. The Buyer may contact supervisory or state authorities with complaints. The Seller is authorized to sell goods based on a trade license. Trade inspections are conducted by the relevant trade office. The Office for Personal Data Protection oversees personal data protection. The Czech Trade Inspection Authority supervises compliance with the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

8.7. The Buyer assumes the risk of change in circumstances pursuant to Section 1765(2) of the Civil Code.

9. PERSONAL DATA PROTECTION

9.1. The Seller fulfills its information obligations toward the Buyer under Article 13 of Regulation (EU) 2016/679 (GDPR) regarding the processing of personal data of the Buyer for the purposes of:

• fulfilling the Purchase Contract,
• negotiating the Purchase Contract, and
• fulfilling public law obligations of the Seller.

Details are provided in a separate GDPR document.

10. SENDING COMMERCIAL MESSAGES AND COOKIE STORAGE

10.1. The Buyer agrees, pursuant to Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services, to receive commercial communications from the Seller via email or phone. Information obligations under GDPR regarding the processing of personal data for sending commercial messages are fulfilled via a separate document.

10.2. The Seller fulfills its legal obligations related to storing cookies on the Buyer’s device through a separate document.

11. DELIVERY OF NOTIFICATIONS

11.1. Notifications may be sent to the Buyer’s email address.

12. WEBSITE (ESHOP) ACCESSIBILITY

The e-shop website is designed to ensure accessibility and usability in accordance with Directive (EU) 2019/882 (European Accessibility Act) and Act No. 424/2023 Coll.
The website meets WCAG 2.1 AA accessibility standards.
All e-shop functions are keyboard accessible, content structure is logical, and assistive technologies (e.g., screen readers) are supported.
If access issues occur, contact info@oseq.eu for assistance.

13. FINAL PROVISIONS

13.1. If the Purchase Contract has an international element, the parties agree that Czech law shall apply. This choice does not deprive a consumer of protections under mandatory law that would otherwise apply under Regulation (EC) No. 593/2008 (Rome I).

13.2. If any provision of these Terms is invalid or unenforceable, it will be replaced by a provision that most closely reflects the original intent. The validity of other provisions is not affected.

13.3. The Purchase Contract, including these Terms, is archived electronically by the Seller and is not publicly accessible.

13.4. A template withdrawal form is attached as an annex to these Terms.

13.5. Seller’s contact details:
Address for correspondence: Prokopa Holého 586, 281 51 Velký Osek, Czech Republic
Email: info@oseq.eu

 

Velký Osek, September 10, 2025